IRIS Guideline on Customer Perception Published

IRQB published a new IRIS Guideline focused on customer perception helping organisations to understand IRIS Certification’s customer perception requirements and giving guidance on how to use customer perception in quality management systems.

Customer perception assures trust in the IRIS Certification system. This is especially important as more and more customers are moving from second party audits to third party audits. Customers who do not audit their suppliers themselves anymore want to have the possibility to give their feedback on the audited supplier as an input to the IRIS auditor.

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